Frequently Asked Questions

What are the system requirements to use PayDC?

• Supported Operating Systems: Windows 7, Vista, XP; Windows Server 2003 & 2008
• Processor: 1GHz Pentium processor or equivalent (Minimum); 2GHz Pentium processor or equivalent (Recommended)
• RAM: 1 GB (Minimum); 2 GB (Recommended)
• Hard Disk: 32-bit system: up to 600 MB; 64-bit system: up to 1.5GB; amount of available space may be required for the .NET framework (PayDC software only requires 30 MB of hard-disk space)
• Internet Connection: High speed / Broadband connection required
• MS Word 2007 for document capabilities (Office 2007 or Office 2010)
• Display: 1024 x 768 minimum
• CD or DVD Drive: Not required
• Apple/MAC supported through virtualization software such as Parallels, VMWare, or Virtual PC
• iPad, Android and other mobile devices supported through RDP connection to Windows machine running PayDC

What exactly is PayDC?
PayDC is a subscription-based software system for chiropractors. PayDC represents an entirely new category of system for the chiropractic industry. PayDC improves compliance AND profitability while giving the provider the ability to better explain, collect, and manage "patient-portion-due" amounts. The main components include:

• Care Plan Wizard
• SOAP Notes
• Insurance Estimator
• Payment Plan Wizard
• Care Summary Wizard
• Scheduling
• Automated Credit Card Processing
• Complete Merchant Services

Who is PayDC for?
PayDC is for chiropractors who want to streamline their practice, improve efficiency, compliance, AND profitability.

How are Care [Treatment] Plans and Payment Plans setup?
PayDC users follow simple screens, one step at a time to:

1. Generate compliance-based Care Plan Narratives.
2. Accurately estimate what Insurance will, and won't pay
3. Safely apply discounts to qualified patients
4. Schedule Payment Plans that match your business model, OR the patient's!
5. Generate a detailed Care Summary that includes Care Plan Narrative AND Financials for clear explanation to the patient, and to protect from audit

How do I get PayDC?
Once you subscribe to PayDC, you'll install the software once to your computer(s), then each time you start PayDC it automatically checks to make sure you have the most recent update, then launches for you to get going. If updates are needed, it usually takes less than a minute to complete the entire process. (Our IT team calls this "Web-Based" software.) This way you always have the most up-to-date version!

Can you just send me a CD?
Sorry, that would take both us and you more time than it would be worth. Why wait for a CD when you can install our latest version in just minutes? So, PayDC must be downloaded and installed. Once installed, all required components and updates will be automatically installed so that you will always remain on the most recent and current version of the software.
Note: Data is not stored locally on your computer so you must have a high-speed Internet connection in order to use PayDC.

Will PayDC work with Mac OS?
At the current time PayDC is designed for computers running Windows Operating Systems, however Mac OS can support PayDC through virtualization. Several PayDC Subscribers are currently running PayDC through Windows virtualization on their Mac.

Why does PayDC suggest Windows tablets instead of Mac (iPad)?
PayDC recommends Windows tablets for the following reasons:

• Security and Compliance (Bitlocker encryption) – built-in hardware and software support to encrypt entire hard drive which is required for applications with patient information (HIPAA Compliance).
• Runs existing enterprise software – runs existing applications such as Microsoft Word, Excel, etc.
• Stylus and handwriting recognition – built-in support for a digital pen to handwrite notes.
• Device support – support for thousands of USB devices like printers, scanners, mice, keyboards, etc.
• Microsoft Office
• Rugged hardware choices available – in many medical environments, special devices are needed that can be sterilized with alcohol.  Many specialty hardware options exist running Windows.
• Enterprise device management – ability to manage the devices for large offices with existing software.

Recommended handheld Products:
      >  ASUS EEE SLATE EP121
      >  Samsung Series 7 Slate

What about popup blockers?
With PayDC you don't have to worry about popup blockers or other issues typical of web-based applications that run within a web browser.

Can I use dial up or do I need a high speed internet connection?
A high speed Internet connection must be used for best results with PayDC.

How many computers can I load PayDC on?
You can load PayDC on as many computers as you want. However, additional fees may apply based on how many users and/or separate practices you have. Please contact our sales team or review the End User License Agreement for more information.

How many users can I create?
The standard subscription limits your account to two (2) users. Additional users can be added for a fee.

What does PayDC do to protect my information and maintain security?
PayDC is dedicated to keeping your data safe and secure. The following are just some of the ways PayDC ensures security of your data:

• Users are authenticated using best practice security authentication services and methods.
• Each user of our application has a unique verified account, with sensitive details encrypted in the database. Secure password rules are enforced.
• Security officer roles and user permission tools help security officers manage users.
• Our dedicated servers are managed by one of the most trusted server hosting companies in the world. This ensures that your data is protected by a company that has a complete and comprehensive security plan:
• Physical Security

• Data center access is limited to authorized data center technicians.
• Biometric scanning of authorized data center technicians ensures no breaches in physical security.
• Security cameras and 24x7 onsite staff provide protection against unauthorized entry.
• Physical security is audited by another independent firm.

• System Security

• The operating system running our application is hardened and patched.
• System patching is configured to ensure ongoing protection from exploits.
• We incorporate the use of dedicated firewall and VPN services for both our development and production environments.
• Managed secure backup solution ensures that your data is safe, even on our backup media.

• Operational Security

• ISO17799-based policies and procedures are regularly reviewed as part of our host’s SAS70 Type II audit process.
• All PayDC employees, managers and personnel are trained in information security and privacy procedures.

Can I create separate login usernames & passwords for staff?
Yes. You should create a separate user account for each staff member and user. For security reasons it is recommended users not share login names and user accounts.

What payment options does the Payment Planner allow me to enter?
The PayDC Payment Plan functionality allows for a flexible host of options when choosing payment options. Payment options include the following, all of which are customizable to meet your specific practice needs:

• Time of Service Payment
• Auto-draft - Full-Past-Pay
• Auto-draft - Equal Payments
• Basic Payment Schedule
• Lump-sum Pre-Payment

Can I apply a patient's insurance when creating a plan?
Absolutely. Using the Insurance Estimator users can specify:

• Insurance Information
• Health Plan Coverage Details

• Deductible
• Visit Co-pays
• Co-InsuranceVisit Limits
• Dollar Caps
• Non-coverage Services
• Accident Coverage Details
• and more

• Health Plan Allowable Amount

• Use Global or Customized Settings for highly accurate estimates.

What if the client does not have or does not want to leave a credit card or bank account info on file?
Payment Plan functionality allows you to enter different Payment Methods, including Credit Cards, Debit Cards, Check cards, or Cash.

Can I make Care Plan Templates and apply them for each patient?
Yes, the Care Plan Wizard allows you to save any Care Plan you create as a template. This enables users to build a library of the most commonly used Care Plans. When you enter the Care Plan Wizard you have the option of choosing from this Care Plan template library.